PRIVACY POLICY
Privacy Policy
How SNOWBEAT Inc. collects, uses, stores, and shares your personal information.
1. Basic Policy
SNOWBEAT Inc. (“we”, “us”) complies with Japan’s Act on the Protection of Personal Information and related laws. We have established internal procedures to safely manage your personal information and earn your trust.
2. Information We Collect
2.1 Information you provide
- Name, email, phone, nationality, preferred language
- Preferred date, group size, hotel, transportation, and other booking details
- WhatsApp / WeChat ID or other messaging identifiers
- Inquiry content, requests, questions
2.2 Communication logs
History of email, phone, WhatsApp, and WeChat correspondence.
2.3 Access logs & analytics
To understand how the site is used, we use cookies provided by Jetpack (the WordPress standard plugin) and Google Analytics. We collect statistical information such as IP address, browser, referrer URL, and time on page. This information is not used to identify individuals.
2.4 Health-related information
For safety management of tour participants, we may confirm minimal health information (prior medical conditions, pregnancy, current medication, etc.) based on your declaration. Written records are kept to a minimum and are promptly deleted once the purpose is achieved.
3. Purpose of Use
We use collected information strictly for the following purposes:
- Booking handling, availability checks, and replies
- Service delivery, including tour, lesson, and travel arrangements
- Emergency contact and safety management
- Payment and receipt processing
- Service improvement, surveys, and statistical analysis
- Important notices from us
4. Sharing with Third Parties
4.1 Sharing with partners
To deliver our services, we may share information with the following partners:
- Ski resort operators
- Instructors and guides
- Lodging facilities and transportation providers (on request)
- Activity operators such as Farms Chiyoda
The information shared is limited to what is necessary: name, contact, group size, and preferred date.
4.2 Service contractors
We may share information with payment processors, email senders, hosting providers, and analytics services strictly to the extent needed to deliver our services. These contractors are required to maintain the same level of security as we do.
4.3 Legal disclosure
When required by law or a legitimate request from an authorized authority, we will disclose the necessary information.
5. Security Measures
To prevent leakage, loss, or damage, we apply appropriate physical, technical, and organizational measures: access control, encrypted communications (HTTPS), data backup, and staff training.
6. Your Rights
You may request disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision of your personal information. Please contact us via the channel below. We will respond within a reasonable period.
7. Cookies
Our site uses cookies for usage analytics and functionality. You can disable cookies in your browser, but some features may stop working correctly.
8. Contact
For questions about this policy or requests regarding personal information, please contact us:
| Operator | SNOWBEAT Inc. |
|---|---|
| Address | Kita 9 Jonishi 4-chome 19-1, Kita-ku, Sapporo, Hokkaido, Japan |
| snow-beat@outlook.com | |
| Phone | +81 80-8627-8055 (9:00-18:00 JST) |
9. Updates to this Policy
We may update this policy as needed. Updates take effect when posted on this site, with the last-updated date shown at the top of this page.